Course Information

Semester	Course Unit Code	Course Unit Title	T+P+L	Credit	Number of ECTS Credits
3	SHK231	Professional English I	6+0+0	6	12

Course Details

Language of Instruction	Turkish
Level of Course Unit	Associate Degree
Department / Program	Civil Aviation Cabin Services
Mode of Delivery	Face to Face
Type of Course Unit	Compulsory
Objectives of the Course	It is aimed to improve English skills in terms of fluency and accuracy when speaking, listening and writing in aviation contexts and increase work-related vocabulary.
Course Content	The main concepts of cabin crew (history, career path, and challenges and rewards). Flight attendants’ duties and responsibilities during preflight, cruise, landing in line with the regarding rules and procedures. Making announcements. Greeting passengers, solving problems, explaining meals and other services, duty free sales, preparations for landing. Ensuring the safety and comfort of the passengers as well as the flight crew. Practices will be conducted at Mockup.
Course Methods and Techniques
Prerequisites and co-requisities	None
Course Coordinator	None
Name of Lecturers	Instructor Melek ÖZÇIKRIKÇI Instructor Fatih ÇİFTÇİ
Assistants	None
Work Placement(s)	No

Recommended or Required Reading

Resources	National Geographic Air Crash Investigation Documentaries Reader's Digest Captain Joe Youtube Channel Movie, "Sully"
	In addition to the book, documentaries, working papers, case studies, flash cards and announcement texts will be utilized.
	English for Cabin Crew, Sue Ellis, Lewis Lansford

Course Category

Planned Learning Activities and Teaching Methods

Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria

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ECTS Allocated Based on Student Workload

Activities	Quantity	Duration	Total Work Load
Course Duration	15	6	90
Hours for off-the-c.r.stud	15	6	90
Assignments	10	3	30
Presentation	1	10	10
Mid-terms	1	8	8
Practice	12	6	72
Project	1	10	10
Final examination	1	10	10
Total Work Load			Number of ECTS Credits 11 320

Course Learning Outcomes: Upon the successful completion of this course, students will be able to:

No	Learning Outcomes
1	Acquires ability to notice and deal with extraordinary situations during fliht, preflight and landing.
2	Making takeoff, emerency situation, landing and other announcements.
3	Preparation of job applicaiton and job interviews.

Weekly Detailed Course Contents

Week	Topics	Materials
1	The history of civil aviation and introduction to cabin crew	Turkish Airlines Documentary
2	The advantages and disadvantages of being a flight attendant. The parts of an airport and an aircraft.	Reader's Digest, What you should .... series.
3	The stages of a flight (preflight, takeoff, cruise, approach and landing). The rules that the passengers should obey.
4	Preflight briefing, meeting the flight crew. Emergency equipment and security checks.
5	Welcoming passengers. Role play.
6	Manifest check and preflight safety demonstration.
7	Safety instruction card. Making offers, asking for preferences and apologizing. Role play.
8	Midterm exam
9	En-route duties (food and beverage services, duty-free sale)
10	Foods&beverages. Menu analysis. Special foods. Preordered foods. Role play.
11	Student presentations
12	Student presentations.
13	Approach and landing preps. Ensuring passengers to obey the relevant rules and procedures. Landing announcement. Disembarking.
14	Dealing with passengers' problems during delays and cancellations after boarding. Role play

Contribution of Learning Outcomes to Programme Outcomes

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https://obs.gedik.edu.tr/oibs/bologna/progCourseDetails.aspx?curCourse=113545&curProgID=101&lang=en