Course Information

Semester	Course Unit Code	Course Unit Title	T+P+L	Credit	Number of ECTS Credits
4	SHK232	Professional English Iı	6+0+0	6	10

Course Details

Language of Instruction	Turkish
Level of Course Unit	Associate Degree
Department / Program	Civil Aviation Cabin Services
Mode of Delivery	Face to Face
Type of Course Unit	Compulsory
Objectives of the Course	It is aimed to improve English skills in terms of fluency and accuracy in speaking, listening and writing in the context of aviation and gaining understanding and use of occupational terminology.
Course Content	The main concepts of cabin crew (history, career path, and challenges and rewards). Flight attendants’ duties, responsibilities. Greeting passengers, solving problems, explaining meals and other services, duty free sales, health issues, safety and emergency procedures and equipment, preparations for landing. Takeoff, climbing, en route, approaching, descending and landing stages. Unruly passengers and the ways to deal with them.
Course Methods and Techniques
Prerequisites and co-requisities	None
Course Coordinator	None
Name of Lecturers	Instructor Melek ÖZÇIKRIKÇI Instructor Fatih ÇİFTÇİ
Assistants	None
Work Placement(s)	No

Recommended or Required Reading

Resources	Movie "The 33" (Netflix) Swissair 111: The Untold Story (Air Crash Investigation) Career Paths Flight Attendant
	In addition to the book, documentaries, working papers, case studies, flash cards and announcement texts will be utilized.
	Career Paths Flight Attendant, V. Evans, J. Dooley, L. Coocen

Course Category

Mathematics and Basic Sciences	%5
Social Sciences	%5
Field	%90

Planned Learning Activities and Teaching Methods

Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria

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ECTS Allocated Based on Student Workload

Activities	Quantity	Duration	Total Work Load
Course Duration	14	6	84
Hours for off-the-c.r.stud	14	13	182
Assignments	2	14	28
Presentation	2	10	20
Mid-terms	1	1	1
Final examination	1	1	1
Total Work Load			Number of ECTS Credits 11 316

Course Learning Outcomes: Upon the successful completion of this course, students will be able to:

No	Learning Outcomes
1	Acquires ability to notice and deal with extraordinary situations during fliht, preflight and landing.
2	Making takeoff, emerency situation, landing and other announcements.
3	Preparation of job applicaiton and job interviews.

Weekly Detailed Course Contents

Week	Topics	Study Materials	Materials
1	Health and medical issues
2	Health and medical issues, health professional announcement, dealing with the passenger with health problems.
3	Safety and emergency situations. Emergency landings, diverting, ditching, evacuation.
4	Safety and emergency situations. Relevant announcements. The rules that the passengers to obey. Role play
5	Air rage and dealing with unruly passengers
6	Unruly passengers. Case studies.
7	Stages of flight. Aviation accidents and incidents.
8	Midterm exam
9	Types of flights (charter, connection, direct flight, domestic flight, intercontinental, international, long-haul, non-stop, short-haul, etc.)
10	Movie 'Sully'
11	Role play
12	Case studies, announcement translations
13	Job application and interview process
14	Job application and interview process

Contribution of Learning Outcomes to Programme Outcomes

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https://obs.gedik.edu.tr/oibs/bologna/progCourseDetails.aspx?curCourse=113546&curProgID=101&lang=en