Course Information
SemesterCourse Unit CodeCourse Unit TitleT+P+LCreditNumber of ECTS CreditsLast Updated Date
3KHM228Airport Management and Equipment2+0+02401.11.2024

 
Course Details
Language of Instruction Turkish
Level of Course Unit Associate Degree
Department / Program Civil Aviation Cabin Services
Type of Program Formal Education
Type of Course Unit Elective
Course Delivery Method Face To Face
Objectives of the Course The aim of this course is to learn the basic information about cabin crew, to adopt the requirements to become a cabin crew. To be able to interpret the rules required for the organization and responsibilities required for the cabin crew duty. To be able to evaluate issues such as cabin service, passenger satisfaction and prevention of passenger complaints.
Course Content Cabin crew in history, requirements to be a flight attendant, duties and responsibilities of cabin crew, cabin crew training, certification and promotion principles, documents and certificates that cabin crew are obliged to carry, duties and responsibilities of the First officer and Captain, Cabin crew briefing and de-briefing, Civil aviation inspections, appearance and personal behavior of the cabin crew, considerations in the use of uniforms, comfort in the cabin, dimensions of cabin comfort, maintaining the standard in cabin comfort, passenger satisfaction, passenger types, passenger reasons for complaints, communication-perception-prejudices, personality, factors affecting personality, personality disorders, behavior, factors to be considered in solving passenger complaints, professionalism in passenger relations, general characteristics and lifestyle of cabin crew formation, what to do in case of incapacity crew, cabin crew health measures, sickness on the day of duty, crew flight-duty and rest limits, cabin crew discipline rules, points to be considered in hotel accommodation duties.
Course Methods and Techniques Observation technique, demonstration technique, question-answer technique, brainstorming technique, problem solving technique, drama technique, show-off technique
Prerequisites and co-requisities None
Course Coordinator None
Name of Lecturers Instructor Tunay Elüstün tunay.elustun@gedik.edu.tr
Assistants None
Work Placement(s) No

Recommended or Required Reading
Resources THY Training Notes
Course Notes General Directorate of Civil Aviation Cabin Crew Instruction (SHT-CC), FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS INSTRUCTION (SHT – FTL), Flight Crew Flight Duty and Rest Periods and Implementation Principles Instruction (SHT-6A.50 Rev. 06),Ministry of National Education, Institutions and Legislations Related to Stewardess (2019) Ankara, THY Training Notes

Course Category
Social Sciences %30
Field %70

Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria
Veri yok

 
ECTS Allocated Based on Student Workload
Activities Quantity Duration Total Work Load
Course Duration 15 3 45
Hours for off-the-c.r.stud 15 2 30
Presentation 1 10 10
Mid-terms 1 6 6
Final examination 1 10 10
Total Work Load   Number of ECTS Credits 4 101

 
Course Learning Outcomes: Upon the successful completion of this course, students will be able to:
NoLearning Outcomes
1 To know the basic information about cabin crew, to adopt the requirements to become a flight attendant.
2 Ability to interpret the rules required for the organization and responsibilities required for the cabin crew job
3 To be able to classify the rules regarding the cabin crew's appearance, personal behavior, and the points to be considered in the use of uniform.
4 Being able to evaluate issues such as service standards, how to behave according to passenger types, and passenger satisfaction.
5 To be able to decide on practices to prevent complaints that may arise from the passenger and herself due to factors such as communication, perception, prejudices, personality, behavior, etc. in the relationship with the passenger.
6 Ability to interpret issues such as team formation, flight-duty and rest limits, incapacity crew, health and discipline rules, and boarding rules.

 
Weekly Detailed Course Contents
WeekTopicsStudy MaterialsMaterials
1 Flight attendant in history, requirements to become a flight attendant
2 Duties and responsibilities of cabin crew, cabin crew training, certification and promotion principles, documents and certificates that cabin crew is obliged to carry
3 Duties and responsibilities of First Officer and Captain, Cabin crew briefing and de-briefing, Civil aviation inspections
4 Appearance and personal behavior of the cabin crew
5 Points to be considered in the use of uniforms
6 Comfort in the cabin, dimensions of comfort, maintaining the standard in comfort, passenger satisfaction
7 Types of passengers, causes of passenger complaints, communication-perception-prejudices, personality, factors affecting personality, personality disorders, behavior
8 Elements to be considered in the resolution of passenger complaints, professionalism in passenger relations
9 General characteristics of aviators and lifestyle of aviators
10 How to form a cabin crew.
11 What to do in case of incapacity crew, cabin crew health precautions, getting sick on the day of duty.
12 Cabin crew flight-duty and rest limits
13 Cabin crew discipline rules, points to be considered in hotel accommodation duties
14 Review topic

 
Contribution of Learning Outcomes to Programme Outcomes
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13
All 4 3 4 3 5 5 5 3 5 5 3
C1 4 3 4 3 5 5 5 3 5 5 3
C2 4 3 4 3 5 5 5 3 5 5 3
C3 4 3 4 3 5 5 5 3 5 5 3
C4 4 3 4 3 5 5 5 3 5 5 3
C5 4 3 4 3 5 5 5 3 5 5 3
C6 4 3 4 3 5 5 5 3 5 5 3

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  https://obs.gedik.edu.tr/oibs/bologna/progCourseDetails.aspx?curCourse=238726&curProgID=101&lang=en