| Week | Topics | Study Materials | Materials |
| 1 |
The concepts of manners, courtesy, and protocol; first impressions and professional representation
|
Examines the weekly lecture slides and takes notes on examples related to first impressions.
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Lecture slides, First Impression Checklist, and practice guidelines on first impressions
|
| 2 |
Personal image and professional appearance: dress codes and the use of accessories
|
Prepares two examples related to clothing and accessory use and evaluates them in terms of professional appearance.
|
Lecture slides and the “Wardrobe Analysis – 3 Scenarios” worksheet
|
| 3 |
Rules of meeting, introducing others, and hierarchy: greetings and handshaking in business life
|
Examines the rules of introduction hierarchy and prepares two short scenarios.
|
“Hierarchy Cards” material and the “True–False Handshaking” visual set
|
| 4 |
Business card and forms of address protocol: use of titles and institutional language
|
Prepares draft forms of address appropriate to five different professional titles.
|
Forms of address transformation exercise and notes on business card use protocol
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| 5 |
Courtesy in verbal communication: tone of voice, forms of address, and polite refusal
|
Rewrites the same statement in three different styles: formal, neutral, and friendly.
|
“3 Tones, 3 Perceptions” practice form and model expressions for polite communication
|
| 6 |
Rules for corporate telephone calls, video calls, and online meetings
|
Checks the settings for video calls and prepares an appropriate opening statement.
|
Zoom/Teams Checklist and mini scenario form for telephone calls
|
| 7 |
Written communication and e-mail practices: netiquette, institutional language, and signature use
|
Identifies an e-mail example that does not comply with the rules of corporate correspondence, develops suggestions for improvement, and prepares a draft institutional signature.
|
E-mail review worksheet and sample e-mail templates
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| 8 |
Midterm Exam
|
Reviews the topics covered in Weeks 1–7.
|
Scenario texts, assessment rubric, and examination form
|
| 9 |
Use of common areas in the workplace: boundaries and ambiguous situations
|
Identifies two examples of grey areas related to common areas such as the kitchen, elevator, and similar shared spaces, and develops appropriate solutions.
|
Case discussion form and the “Professional Solution Proposals” template
|
| 10 |
Meeting management and protocol: preparation process, agenda, and seating arrangements
|
Prepares a sample meeting agenda and reviews different seating arrangements.
|
Seating Arrangement Visual Set and the “5-Point Pre-Meeting Plan”
|
| 11 |
Business Meals and Table Etiquette I: Seating Arrangements, Napkin Use, and Ordering Rules
|
Summarizes the rules related to napkin use and seating arrangements, and prepares a payment scenario.
|
Table Etiquette Checklist and “The Bill Has Arrived” Scenario Sheet
|
| 12 |
Business meals and table manners II: cutlery use and rules of conduct for difficult-to-eat foods
|
Reviews the basic signals related to cutlery use and takes notes on difficult-to-eat foods.
|
Table manners practice material and a visual guide to the use of cutlery
|
| 13 |
Corporate Representation, Invitation Management, and RSVP Rules: Gift Selection
|
Examines an invitation text containing RSVP information and prepares notes on gift protocol.
|
RSVP Samples, Corporate Representation Scenario, and Guide
|
| 14 |
Office and vehicle protocol: rules for official visits and order of precedence
|
Identifies the basic steps of an official visit and reviews the rules of seating arrangements in a vehicle.
|
Visit Practice Guideline and Visual Summary of Vehicle Protocol
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| 15 |
Overall evaluation and integrated simulation activities
|
Reviews all checklists and completes the “Personal Protocol Guide.”
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Station Scenarios, Quick Reference Sheet, and Presentation Rubric
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